1. INTRODUCTION
This website is operated by ІLERІTER sp. z o.o., a legal entity registered under the laws of Poland, with company registration number 528389615 (referred to as "we", "us", "the Company", “Site”, or “Platform”).
We reserve the right to modify these Terms and Conditions at any time. Any changes or updates will be posted on this website. Before entering into an Agreement with us or proceeding with any transactions, you should review the most current version of these Terms and Conditions.
If you have any questions about this document, please contact us through our website at https://www.cryptoramper.io/ or send us an email at support@cryptoramper.io.
By registering an account, you confirm that you are of legal age in your jurisdiction and are therefore legally capable of entering into and being bound by agreements.
You also agree to adhere to the terms outlined in these Terms and Conditions.
This agreement remains in effect even if the Terms are updated, and your continued use of the site signifies acceptance of any changes made.
We may request you to reaffirm your acceptance of these Terms amendments are introduced, and your agreement is required for continued access to our Services.
Any transactions or orders placed with ILERITER sp. z o.o. after the updated Terms become effective may be subject to the changes. If you do not agree with these Terms, you should stop using our Services and close your account as detailed in these Terms.
To use our Services, you must provide all necessary information and documentation in compliance with our Compliance Clearance procedure, as required by the Act of March 1, 2018, on Counteracting Money Laundering and Financing of Terrorism (the “AML/CFT Act”).
Additionally, you must meet the eligibility criteria for our Services. Before using our Services, ensure that you have thoroughly reviewed these Terms, including all critical legal provisions such as disclaimers of liability, disclaimers of warranties, indemnification clauses, dispute resolution rules, and risk disclosures.
Regulatory Status and Use of Licensed CASP Partners
ILERITER sp. z o.o. is registered in Poland and conducts its activities in accordance with applicable laws and regulatory requirements. ILERITER sp. z o.o. does not currently hold an authorisation as a crypto-asset service provider under Regulation (EU) 2023/1114 on Markets in Crypto-Assets (“MiCA”).
Certain crypto-asset services, including but not limited to crypto-asset exchange, transfer, custody, safekeeping, administration of crypto-assets, operation of crypto-asset accounts, and other regulated crypto-asset services, may only be provided by appropriately authorised Crypto-Asset Service Providers ("CASPs"). Where such services are made available through or in connection with the Platform, they are provided by duly authorised third-party CASP partners, and not by ILERITER sp. z o.o., unless and until ILERITER sp. z o.o. obtains the required CASP authorisation.
ILERITER sp. z o.o. may act as a technical, commercial, introductory, or interface provider in relation to such services. The relevant licensed CASP partner remains responsible for the regulated crypto-asset services provided to the User, including any onboarding, compliance checks, custody, exchange, transfer, or other regulated activity performed by that CASP.
2. WHO CAN USE SERVICES ON THE WEBSITE
To use the services provided on this website, you must ensure that you meet the following requirements:
Legal Age: You have reached the legal age in your country of residence, making you legally capable of entering into agreements and being bound by their terms.
Service Restrictions: You have never been prohibited or otherwise restricted from using our Services.
No Conflicting Obligations: Entering into an agreement with us does not conflict with or violate any existing contractual obligations you have.
Restricted Areas: You are not a resident of any restricted areas or jurisdictions, including those under economic sanctions imposed by the EU or Poland (such as embargoes).
Sanctions Compliance: You are not classified as a Specially Designated National and Blocked Person (SDN) and are not associated with any companies, groups, or entities labeled as SDN, nor do you represent such individuals or entities.
International Sanctions: You are not subject to any international sanctions, including those imposed by the EU or United Nations, and are not connected with any companies, groups, or entities under international sanctions, nor do you represent such individuals or entities. For individuals seeking to utilize our Services on behalf of a legal entity, the following criteria must also be met:
Proper Incorporation: Your organization has completed all required incorporation procedures and complies with legal requirements in its jurisdiction.
Legal Compliance: Your organization operates in full compliance with applicable laws and regulations.
Authorized Representation: You have the legal authority to act as a representative for your organization and enter into binding agreements on its behalf.
SDN Affiliation: Your organization is not affiliated with, nor identified as, a Specially Designated National and Blocked Person (SDN).
Sanctions Status: Your organization is not subject to international sanctions, including those imposed by the EU or United Nations, and does not have affiliations with entities or groups under such sanctions, nor does it represent such individuals or entities. We also reserve the right to refuse, suspend, restrict or terminate access to any Service where required by applicable law, regulatory requirements, the policies of a licensed CASP partner, or where the requested service cannot legally be provided by ILERITER sp. z o.o. We may request documentation to confirm your eligibility if necessary. All decisions regarding eligibility, both initial and ongoing, are final.
Third-Party CASP Services
Where any regulated crypto-asset service is provided by a licensed third-party CASP, you acknowledge and agree that:
• such regulated service is provided by the relevant licensed CASP and not by ILERITER sp. z o.o.;
• your access to such service may be subject to the CASP's own terms and conditions, privacy policy, onboarding requirements, and compliance procedures;
• you may be required to enter into a separate contractual relationship directly with the relevant CASP before using such regulated crypto-asset service.
Reverse Solicitation
• Where applicable law permits access to certain services solely on the basis of reverse solicitation, you represent and warrant that your request for such services was made exclusively on your own initiative, without prior solicitation, marketing, promotion, or targeting by ILERITER sp. z o.o. or any affiliated person.
• ILERITER sp. z o.o. reserves the right to request information and supporting documentation demonstrating that the relationship qualifies as reverse solicitation under applicable law and to refuse the provision of services where such requirements are not satisfied.
• Certain services may be available exclusively to business customers acting in the course of their trade, business, or profession where required by applicable law or our internal compliance policies.
3. DESCRIPTION OF SERVICES
ILERITER sp. z o.o. operates the Cryptoramper platform and provides technological, commercial, integration, customer interface, onboarding support and related services.
ILERITER sp. z o.o. does not currently hold an authorization as a CASP under Regulation (EU) 2023/1114 ("MiCA").
Where the Platform enables Users to access regulated crypto-asset services, such services are provided by appropriately authorized third-party CASP partners acting in their own name and under their own regulatory permissions.
The Platform may provide Users with access to the following crypto-asset services through licensed third-party CASP partners:
· Virtual Currency Wallet Service: This includes the storage of Virtual Currency funds and the issuance of encrypted user keys.
· Virtual Currency to Fiat Currency Exchange: Facilitating the exchange of Virtual Currency into Fiat Currency.
· Fiat Currency to Virtual Currency Exchange: Facilitating the exchange of Fiat Currency into Virtual Currency.
· Virtual Currency to Virtual Currency Exchange: Facilitating the exchange of one form of Virtual Currency for another.
· OTC Exchange: Over-the-counter (OTC) crypto trading service.
Any regulated crypto-asset service, including but not limited to custody, exchange, transfer, execution of orders, operation of crypto-asset accounts, or other crypto-asset services regulated under MiCA, is performed exclusively by the relevant licensed CASP partner. ILERITER sp. z o.o. does not itself perform regulated crypto-asset services unless and until it obtains the required regulatory authorization.
Third-Party Service Providers
The Platform cooperates with licensed payment institutions, electronic money institutions, banks, and CASPs in order to facilitate the Services made available through the Platform.
Fiat payment services are provided by the relevant licensed payment service providers, while regulated crypto-asset services are provided by the relevant licensed CASP partners.
Each third-party provider remains solely and independently responsible for the regulated services that it provides, including compliance with all applicable legal and regulatory requirements.
Depending on the selected transaction or service, the User may be required to enter into a separate contractual relationship directly with the relevant third-party provider.
3.1. Virtual Currency Exchange
The Platform may provide Users with access to Virtual Currency exchange services (the "Exchange") operated by licensed third-party CASPs. Such Exchange services enable the buying and selling of Virtual Currencies at prices determined in accordance with terms of these Terms. Through your Account and the Platform interface, you may initiate transactions between Virtual Currencies and Fiat Currency, which are executed by the relevant licensed CASP partner. The services allow you to:
· Purchase Virtual Currency: Use Fiat Currency to buy Virtual Currency.
· Sell Virtual Currency: Convert your Virtual Currency into Fiat Currency.
· Exchange Virtual Currencies: Swap one type of Virtual Currency for another.
3.2. Orders
Where applicable, Orders are executed through the relevant licensed CASP partner operating the Exchange. Such Orders may be subject to a full reserve principle requiring sufficient available funds before execution. The necessary funds may be reserved by the relevant CASP until the Order is fulfilled, cancelled, expires, or is otherwise terminated.
The total reserved amount includes the Order value and applicable fees.
Orders exceeding the available balance or otherwise failing the applicable execution requirements may be rejected by the relevant CASP. By placing an Order, you acknowledge that ILERITER sp. z o.o. is not responsible for decisions made by the relevant CASP regarding the execution, rejection, suspension, or cancellation of an Order. Once processed, Orders may not be cancelable.
Before placing an Order, check the following information:
· The amount of Virtual Assets for buying or selling;
· Purchase or sale rates of your Order;
· Applicable fees to your Order.
Upon placement of an Order, there exists a possibility that it may not be completed. Factors influencing the completion of your Orders include, but are not limited to:
· The operational status of the Exchange operated by the relevant CASP, encompassing downtime occurrences, scheduled and emergency system and software maintenance, as well as seasonal and state holidays;
· The impact of your Order on market conditions, determining whether it aligns with the definition of market manipulation;
· The availability and adequacy of funds in your Account;
· The functional state of hardware and software components;
· Adherence to compliance requirements and other pertinent considerations.
You will be informed by ILERITER sp. z o.o., the relevant CASP, or both, regarding any unsuccessful attempt to execute an Order, delineating the reasons behind the failure and requesting your authorization to resubmit and fulfill the Order at the prevailing Exchange Rate.
Please be aware that in instances where an Order cannot be executed due to factors including, but not limited to, technical limitations and malfunctions, as well as other external conditions beyond our immediate control, ILERITER sp. z o.o. shall not be liable for failures or delays resulting from technical issues, blockchain networks, External Price Providers, payment service providers, or actions and decisions of the relevant licensed CASP.
If an Order cannot be completed due to compliance considerations, ILERITER sp. z o.o. or the relevant licensed CASP may postpone the execution until compliance clearance is obtained. Such Orders will undergo further scrutiny within a reasonable timeframe.
Should we be unable to clear an Order due to insufficient information or other relevant reasons pertaining to compliance requirements, ILERITER sp. z o.o. and/or the relevant licensed CASP may request additional details regarding your identity, transaction nature, and other pertinent compliance-related information.
Orders failing to meet the requisite compliance standards, in the absence of provided necessary information and with our Compliance Team having reasonable grounds to deem them non-compliant, will not be fulfilled under any circumstances.
Upon the completion of an Order. Confirmation of the Order may be provided by ILERITER sp. z o.o., the relevant licensed CASP, or both, depending on the nature of the transaction. Following the fulfillment of your Order, a subsequent confirmation email will be sent to inform you of its completion.
The Order Confirmation email will include details such as the timestamp and date of your Order, the total Order amount, the associated fees, and our contact information should you have any further inquiries or concerns regarding the Order. A Conversion Fee is an additional charge applied to the purchase or sale of Virtual Currency.
We are transparent about our Conversion Fees, displaying them alongside the Order value both before and after placement in the Order Confirmation email.
Conversion Fees are not fixed and may fluctuate over time.
Prior to placing an Order, please review our current Conversion Fees on our website. An Exchange Rate represents the value of a Virtual Currency in relation to a Fiat Currency for conversion purposes.
Exchange Rates vary depending on the specific Virtual Currency and may be subject to adjustments over time. The applicable Exchange Rates are determined in accordance with Section 3.5 and may be obtained from External Price Providers. Please be aware that purchase Exchange Rates may differ from sale Exchange Rates. We cannot guarantee the stability or consistency of these Exchange Rates over time.
By placing an Order, you acknowledge the fluctuating nature of Exchange Rates and understand that the total price paid for an Order may vary based on the current applicable Exchange Rate.
Please be aware that in some cases, including but not limited to technical limitations and malfunctions, as well as other external conditions beyond our direct control, transactions may take up to 14 business days to process. We are not responsible for any failures or delays in fulfilling an Order where the Order cannot be fulfilled due to the above factors.
3.3 Deposits, Transactions, and Withdrawals
To initiate Orders and conduct transactions made available through the Platform, your Account must maintain an adequate balance of funds. You have the flexibility to deposit and execute Orders and transactions using both Virtual and Fiat Currencies.
We are not responsible for any errors, failures, delays, or reliability issues arising from the service providers you utilize to deposit funds into your Account.
Prior to transferring funds to your Account, it is essential to carefully review and consent to the policies governing fund transfers set forth by your external service provider, as well as any pertinent compliance legislation and regulations. You have the option to acquire Virtual Currencies using Fiat Currency.
This can be achieved by depositing your preferred amount of Fiat Currency into your Account or by associating your chosen payment method with the Account prior to placing an Order. If you decide to link a payment method to your Account, you will be presented with a list of available options from which you can select your preferred method. Upon confirming the linking of a payment method, you grant us authorization to debit the necessary funds to facilitate the placement and fulfillment of your Orders and transactions. Furthermore, you have the option to sell your Virtual Currency for Fiat Currency.
By initiating such an Order, you authorize us to deduct the required amount of Virtual Currency funds to attain the desired Fiat Currency amount. The Fiat Currency will then be delivered to your selected payment method. You are the lawful owner of Virtual Currency funds held in your Account.
Where custody or safekeeping of Virtual Currency is provided, such services are performed exclusively by the relevant licensed CASP partner in accordance with its own contractual documentation and applicable regulatory requirements.
ILERITER sp. z o.o. does not itself provide regulated custody or safekeeping services unless and until it obtains the required regulatory authorisation. Prior to depositing any Virtual Currency funds into the Exchange made available through the Platform, the following considerations should be considered:
· As the owner of deposited Virtual Currency funds, you recognize the risks associated with buying and selling Virtual Currencies. ILERITER sp. z o.o. bears no responsibility for any losses or fluctuations in the rates and value of Virtual Currencies deposited into your Account.
· The relevant licensed CASP shall hold and administer Virtual Currency in accordance with applicable law and its own contractual obligations.
Where applicable, Virtual Currency transactions will be processed by the relevant licensed CASP in accordance with your instructions, applicable law, and any lawful orders of competent authorities.
· Security measures relating to the custody and safekeeping of Virtual Currency are implemented by the relevant licensed CASP in accordance with applicable regulatory requirements.
By depositing Virtual Currency funds for use on the Exchange made available through the Platform, you agree that ILERITER sp. z o.o. and/or the relevant licensed CASP reserve the right to cancel, terminate, or otherwise refuse to process any Virtual Currency transaction in accordance with the law or lawful orders from any law enforcement authority or court.
Neither ILERITER sp. z o.o. nor the relevant licensed CASP will knowingly facilitate transactions involving money laundering, terrorist financing, fraud, sanctions violations, or other unlawful activities.
Withdrawals of Fiat Currency funds are exclusively permitted to a bank account registered under your name. Withdrawals are processed by the relevant payment service provider and/or licensed CASP, as applicable.
Any withdrawals to third-party bank accounts, including those of authorized third parties, are restricted and prohibited.
Each withdrawal must be directly authorized by you using authentication methods.
Withdrawals of Virtual Currency will be processed at the speed of the relevant Virtual Currency network.
Please be aware that any delays or interruptions related to the speed, maintenance, and operational status of any Virtual Currency network are beyond our control, and we cannot be held liable for any resulting disruptions or delays.
Wire withdrawals are exclusively processed to a bank account opened in your name and in accordance with standard banking hours. You acknowledge that the withdrawal of funds may be subject to factors such as bank and state holidays, weekends, internal processes of your bank and financial institutions, as well as other relevant considerations.
Where a regulated crypto-asset service is performed by a licensed CASP partner, the operational procedures applicable to deposits, withdrawals, settlement, custody, transfers, and transaction processing may additionally be governed by the contractual documentation and policies of the relevant CASP.
3.4 The Wallet Service Terms and Conditions
Where Wallet (referred to as the "Wallet") functionality is made available through the Platform, such Wallet services are provided by the relevant licensed CASP partner. Wallet is a software application designed for the storage of your Virtual Currency funds. Where applicable, Wallet credentials, cryptographic keys and related wallet infrastructure are generated and managed by the relevant licensed CASP in accordance with its own security procedures. These keys allow you to send and receive Virtual Currency funds through the corresponding network.
Supported Virtual Currencies
You agree and recognize that the use of the Wallet made available through the Platform is limited to the specific Virtual Currencies it supports. We are not responsible for any attempts to store unsupported Virtual Currencies in your Wallet, whether intentional or accidental, nor for any resulting issues. Before transferring any Virtual Currency funds to the Wallet, you must confirm that the Wallet currently supports that particular Virtual Currency by visiting our website.
Security and Backup Responsibilities
You acknowledge that it is solely your responsibility to securely manage and store your private and public keys.
You must ensure that you have a backup of all data related to the Wallet, including Wallet credentials, pass phrases, identifiers, public and private keys, and network addresses. ILERITER sp. z o.o. is not responsible for storing Wallet credentials unless expressly agreed otherwise. Where Wallet services are provided by a licensed CASP, the relevant CASP's contractual documentation shall govern the storage and management of Wallet credentials.
You understand that not having a backup may result in the inability to access and/or use your Wallet and the Virtual Currencies stored within it, especially if certain services are discontinued or terminated. Except where required by applicable law or expressly agreed by the relevant CASP, neither ILERITER sp. z o.o. nor the relevant CASP shall be responsible for recovering Wallet credentials lost due to the User's own actions or omissions. It is solely your responsibility to securely store Wallet credentials, encompassing passwords, keys, pass phrases, identifiers, and network addresses. You acknowledge that neglecting secure storage of this data may lead to the inability to access and utilize the Wallet and could result in unauthorized third-party access.
Password Requirements
You are required to ensure that the password you generate for the Wallet is sufficiently intricate and lengthy, incorporating a mix of characters such as letters, numbers, and special characters, to mitigate the risk of a password breach. Furthermore, you must periodically assess your storage and security protocols to guarantee the safekeeping of your data, including passwords, backup phrases, and identifiers.
Reporting Suspicious Activity
Any suspicious activity linked to your Wallet must be promptly reported to us.By using our Wallet service, you agree to these terms and conditions and understand the importance of securely managing your Wallet data to prevent unauthorized access and potential loss of Virtual Currency funds. Any suspicious activity should be reported to ILERITER sp. z o.o. and, where applicable, the relevant licensed CASP.
Regulatory Responsibility.
Any regulated custody, safekeeping, administration, or operation of crypto-asset accounts available through the Platform is performed solely by the relevant licensed CASP partner acting under its own regulatory authorisation. ILERITER sp. z o.o. provides only the Platform interface and related technological and commercial support services unless otherwise expressly stated.
3.5. Price Determination and Payout Policy (On-Ramp / Off-Ramp & Conversion Services)
3.5.1. External Price Sources
The Platform does not generate or set its own exchange rates for Virtual Currencies. All prices used for on-ramp, off-ramp, and conversion operations are obtained from independent third-party liquidity providers, exchanges, or price aggregators (the “External Price Providers”). The applicable External Price Provider may be selected by the relevant CASP partner or, where applicable, by the Platform acting solely as a technical interface.
3.5.2. Method of Determining the Price
For each transaction initiated by the User, the Platform retrieves the current market rate from one or more External Price Providers. The execution of the transaction remains subject to the approval and execution procedures of the relevant CASP partner. The Platform may apply:
• aggregation or averaging of prices from several sources,
• removal of abnormal or outlier values,
• a spread or service fee as disclosed separately. These mechanisms ensure the execution price reflects the current market conditions offered by External Price Providers.
3.5.3. Time of Price Fixation
The applicable exchange rate is fixed at the moment when the User confirms the transaction and the Platform and/or the relevant CASP receives a successful price quote from the External Price Provider (“Quote Time”).
If the price changes between the time the User views the quote and confirms the transaction, the Platform may display a refreshed quote or decline the transaction.
3.5.4. Execution Delays and Re-quoting
Due to market volatility, network delays, or liquidity limitations, the originally displayed price may not be available at the time of execution. In such cases:
• the transaction may be executed by the relevant CASP at the updated rate received from the External Price Provider, or
• the transaction may be cancelled and a new quote provided. ILERITER sp. z o.o. shall not be responsible for losses arising from market volatility, slippage, delays caused by blockchain networks, payment service providers, External Price Providers, or decisions made by the relevant CASP in connection with transaction execution.
3.5.5. Payout Calculation (Off-Ramp)
For off-ramp withdrawals or fiat settlements, the payout amount is determined on the basis of the final execution price confirmed by the relevant CASP using pricing received from the applicable External Price Provider at the Quote Time, minus any applicable fees.
The execution price and payout amount will be provided to the User after transaction completion.
3.5.6. Right to Modify Price Sources
The Platform may change, add or remove External Price Providers used within its infrastructure where permitted by applicable arrangements with the relevant CASP, in order to maintain service continuity, ensure fair market pricing, or comply with applicable legal or regulatory requirements.
Nothing in this Section shall be interpreted as ILERITER sp. z o.o. providing regulated execution, dealing on own account, or exchange services. Such regulated activities, where applicable, are performed by the relevant licensed CASP partner.
4. ACCOUNT REGISTRATION AND COMPLIANCE
Account Registration
To use the Services made available through the Platform, you must register a personal account. During the registration process, you will be asked to provide personal details such as your name and email address, submit a password, and agree to these Terms of Service.
Information Collection
When creating an account, we may require you to furnish certain details, including but not limited to:
· Name
· Date of birth
· Residential address
· Phone number
· Email address
· Personal identification code
· Other pertinent information regarding yourself and/or your business endeavors, such as records of activities, evidence of fund origins, business structure, projected turnover, principal suppliers, and partners, or any other information reasonably required by ILERITER sp. z o.o. or the relevant CASP partner to comply with applicable legal and regulatory requirements.
Personal Data and GDPR
Some of the information requested may qualify as personal data under the General Data Protection Regulation (GDPR). We strongly advise you to read our Privacy Policy to understand your rights as a data subject when providing us with your personal details.
Authenticity and Accuracy
By supplying us with the necessary information for identity verification and compliance purposes required by ILERITER sp. z o.o. and/or the relevant CASP partner, you acknowledge and certify that all information submitted by you is authentic, accurate, and complete. You also affirm that you have not deliberately concealed, tampered with, or altered any details to influence the outcome of our evaluation.
You consent to rectify any false, inaccurate, or incomplete information by presenting additional documents and records to address these deficiencies. If there are any changes in circumstances that impact the accuracy and integrity of the provided information, you undertake to promptly inform us of such changes and furnish updated information accordingly.
Compliance Clearance
Only users whose Account has successfully completed the applicable onboarding and compliance procedures required by ILERITER sp. z o.o. and/or the relevant CASP partner may access the applicable Services. Compliance procedures may require ILERITER sp. z o.o., the relevant CASP partner, or both, to request additional information or documentation.
Please be aware that some of this requested information may be classified as personal data under the GDPR. For more information on how we handle your personal data and your associated rights, please refer to our Privacy Policy.
Single Account Policy
Each person may create and utilize only one Account. Any duplicate Accounts associated with your information already submitted for another Account will be suspended.
Acting on Behalf of Others
By agreeing to these Terms, you affirm that you are acting on your own behalf and establishing an Account solely for yourself.
If a third party, such as your representative, opens an Account on your behalf, you acknowledge that we may request proof of authorization granted to that party, such as a Power of Attorney or other documentation.
Delegating authority to a third party does not absolve you of any responsibility under these Terms. Any actions taken by such a third party are considered authorized by you and are carried out in accordance with your direct or indirect instructions.
You bear full responsibility for the instructions provided to any third party acting on your behalf, as well as any actions or omissions resulting from those instructions. If you wish to modify or revoke authorization granted to a third party, you must send written notice to us via email at support@cryptoramper.io.
Final Notes
By accepting these Terms, you agree to the conditions outlined above and confirm your understanding and compliance with the requirements for account registration and compliance clearance.
4.1 Transactions on the account
Definition and Factors Influencing Limits
Your account may be subject to Transaction Limits, which are restrictions placed on your ability to execute transactions up to a specified volume per day. These limits come into effect following the completion of Compliance Clearance.
Transaction Limits are determined by various factors, including:
· Your risk profile
· The nature and scope of your business activities
· Completed verification steps
· Chosen payment method
· Other relevant criteria
· Modifying Transaction Limits
You have the option to modify your Transaction Limits at any time.
To request an increase, submit a written request to us via https://www.cryptoramper.io/
Enhanced Compliance Due Diligence
Based on the factors influencing Transaction Limits, ILERITER sp. z o.o. and/or the relevant CASP partner may require Enhanced Compliance Due Diligence. In such cases, ILERITER sp. z o.o. and/or the relevant CASP partner reserve the right to request additional information from you, which you agree to provide promptly and accurately in full.
Notification and Communication
Any decisions to adjust your limits based on Enhanced Compliance Due Diligence will be promptly communicated to you.
Discretion and Finality
We reserve the right to decline requests for limit increases. By submitting your information for Enhanced Compliance Due Diligence, you acknowledge the possibility of us subsequently reducing your Transaction Limits without prior request or notice. The decision to adjust your Transaction Limits is solely at our discretion and is based on the assessment derived from the Enhanced Compliance Due Diligence process.
4.2 Account closure and termination
Closing Your Account
You are entitled to close your Account at any time. Upon closure, we will provide you with instructions on how to transfer any Fiat and Virtual Currency funds available in your Account to your other accounts. Where the User also maintains a contractual relationship with a licensed CASP partner, termination or closure of the Platform Account shall not automatically terminate the User's relationship with such CASP unless expressly stated by the relevant CASP.
Additional Costs
Please note that closing your Account may involve additional costs, including fees and charges for transferring your remaining Fiat or Virtual Currency funds out of the Account being closed. You are responsible for covering these costs and expenses.Additionally, closing your Account does not nullify or invalidate any provisions of these Terms that applied to you before the closure of theAccount.
Account Suspension,Restriction, or Termination
ILERITER sp. z o.o. retains the authority to suspend, restrict, or terminate your Account and limit your access to our Services under various circumstances, including but not limited to:
· Potential Damage to Reputation: If we suspect that your actions could harm our reputation or have already caused detrimental consequences.
· Legal Obligations: If compelled by regulatory bodies, court orders, law enforcement directives, or other competent authorities.
· Breach of Terms: If we have reasonable grounds to believe that you have violated our Terms of Service or any other agreements in place.
· Suspicion of Error: If we suspect that a transaction or order is erroneous.
· Unauthorized Access: If we suspect unauthorized or fraudulent access to your Account or believe that your login credentials have been compromised.
· Security Concerns: If we believe the security of your Account has been compromised.
· Financial Crimes: If we suspect actions related to money laundering, terrorist financing, fraud, or other financial crimes.
· Legal Proceedings: If your Account is subject to ongoing or pending litigation, investigation, or legal proceedings.
· Regulatory Compliance: If your Account is deemed non-compliant or poses heightened risks concerning regulatory norms and requirements.
· Prohibited Activities: If you engage inactivities prohibited by our Terms of Service or prohibited businesses as outlined in our agreements.
The relevant CASP partner may independently suspend, restrict, or terminate the provision of any regulated crypto-asset service in accordance with its own contractual documentation, regulatory obligations, and applicable law.
Actions Upon Suspension or Termination
In the event of Account suspension or termination:
· Any ongoing transactions or orders will be paused or canceled.
· We reserve the right to deactivate yourAccount immediately if necessary.
· We will provide you with detailed reasons for our decision and instructions on any corrective actions needed.
· Once any deficiencies are addressed and your Account no longer falls under any suspension or termination reasons, we will lift any restrictions.
Where the suspension relates to services provided by a licensed CASP partner, ILERITER sp. z o.o. may be limited in its ability to reverse or override decisions made by such CASP.
Notice and Confidentiality
We reserve the right to suspend, restrict, or terminate your Account with one month's notice without specifying reasons.
We may withhold reasons for suspension or termination based on confidential internal criteria necessary for security and compliance purposes, refraining from disclosing such criteria to unauthorized third parties.
The User acknowledges that separate onboarding, identity verification, sanctions screening, transaction monitoring, and ongoing compliance requirements may apply depending on the licensed CASP partner providing the requested regulated service.
5. PROHIBITED ACTIONS
Below are the actions and omissions that are strictly prohibited when using the Platform, any Services made available through the Platform, or any services provided by our third-party partners:
Unlawful Behavior
Definition: Engaging in any activity that violates laws, regulations, legal statutes, or other legal frameworks in the jurisdictions where ILERITER sp. z o.o. operates.
Scope: This includes the legal framework of Poland and regulatory oversight by entities such as the National Bank of Poland.
Fraudulent Activities
Definition: Conducting any action or attempted action aimed at deceiving or misleading any User, ILERITER sp. z o.o., any licensed CASP partner, payment service provider, or any other third-party service provider regarding any Transaction or Order.
Manipulation of Markets
Definition: Placing Orders or Transactions with the intent of disrupting the normal functioning of any Exchange, trading venue, or regulated crypto-asset service made available through the Platform.
Scope: This includes direct Market Manipulation or collaborating with others to execute Orders or Transactions for this purpose.
Fictitious Transactions Definition:
Placing Orders and Transactions with scheduled execution dates set far into the future, intending to adjust or modify them concerning the correct exchange rate and settlement date.
Examples: This includes activities such as wash trades.
Cybersecurity Breaches
Definition: Engaging in actions that compromise the security of our systems, hardware, software, and customer accounts.
Scope: This includes, but is not limited to:
· Introducing unauthorized automated interfaces.
· Overloading our hardware, software, and systems with excessive data.
· Attempting unauthorized access to a Platform accounts.
· Tampering with unauthorized Services.
· Infiltrating malware or malicious code.
· Engaging in other relevant acts governed by The Digital Operational Resilience Act (DORA).
Circumvention of Regulatory Requirements
Users must not attempt to circumvent, interfere with, or avoid any onboarding, identity verification, sanctions screening, transaction monitoring, or other compliance procedures implemented by ILERITER sp. z o.o., the relevant CASP partner, payment service providers, or competent authorities.
Misuse of Third-Party Services
Users must not misuse, interfere with, or attempt to bypass any technical, contractual, or regulatory restrictions applicable to services provided by third-party CASP partners or payment service providers.
6. DATA PROTECTION AND INTELLECTUAL PROPERTY
Data Privacy Compliance
Compliance with GDPR: ILERITER sp. z o.o. handles your personal information in strict adherence to the European General Data Protection Regulation (GDPR). We ensure that all obligations are fulfilled and legal requirements are met.
Privacy Policy: For detailed information on how we process and protect your personal data, please refer to our Privacy Policy.
Intellectual Property Rights
Protection of Materials and Content: All materials and content related to ILERITER sp. z o.o. are protected by applicable intellectual property laws. We uphold all corresponding intellectual property rights.
Usage Restrictions: The protected materials and content may not be licensed to any third party under any implied license, unless explicitly stated otherwise.
Permitted Use: These materials and content may only be used in a personal, lawful, and non-commercial manner, exclusively in connection with your lawful use of the Platform and the Services.
Prohibited Use: Any other use of our materials and content, such as for public or commercial purposes, constitutes an infringement of intellectual property rights and may result in legal action.
Distribution and Sharing Restrictions
Prohibition of Distribution: You acknowledge and agree that the distribution and sharing of our materials and content on any third-party websites, file hosting platforms, or similar services is strictly prohibited.
Reproduction and Performance: ILERITER sp. z o.o. prohibits the reproduction, display, public performance, distribution, and use of our materials and content for any public or commercial purposes.
Permission for Copying and Sharing: Any copying and sharing of our materials and content must be preceded by requesting prior permission from ILERITER sp. zo.o. and obtaining written authorization.
Preservation of Notices: You agree to preserve any watermarks, copyright signs, and other relevant copyrights and proprietary notices associated with said materials as originally provided.
Prohibition of Modification and Sale: Modification, alteration, and sale of our materials and contents are strictly prohibited. By adhering to these terms, you help us protect our intellectual property and ensure compliance with legal standards.
If you have any questions or require further clarification regarding the use of our materials and content, please contact us directly.
Certain services made available through the Platform may include software, interfaces, trademarks, content, documentation, or other intellectual property owned by third-party providers, including licensed CASP partners. Nothing in these Terms grants the User any rights in such third-party intellectual property except as expressly permitted by the relevant owner.
Nothing in these Terms shall be construed as transferring to the User any ownership rights in the Platform, any third-party systems, or any intellectual property belonging to ILERITER sp. z o.o. or its partners.
7. GENERAL PROVISIONS
7.1 Taxation Disclaimer
No Tax Advisory Services: ILERITER sp. z o.o. does not provide tax advisory services. We are not a substitute for professional tax advice.
User Responsibility: It is your responsibility to seek advice from qualified tax professionals regarding the tax implications of your Orders and Transactions.
No Tax Determination: ILERITER sp. z o.o. does not determine the tax implications of your Orders and Transactions, nor do we prescribe procedures for tax withholding, reporting, and remittance to relevant authorities in your jurisdiction. The User acknowledges that tax reporting, transaction records, and other tax-related information may also be provided by the relevant CASP partner or payment service provider, where applicable.
7.2 Severability Clause
Invalid or Unenforceable Provisions: If any provision of these Terms becomes invalid or unenforceable due to changes in laws or regulations in Poland, we will amend such provisions to comply with the latest applicable laws.
Remaining Provisions:The amendment will ensure that the remaining provisions of these Terms continue to be valid and enforceable.
7.3 Jurisdiction and Applicable Law
Governing Law: This Agreement is governed by the laws of Poland.
Dispute Resolution: Any disputes arising from this Agreement shall be exclusively resolved by the courts of Poland.
Informal Resolution: Before initiating any legal action, you agree to attempt informal resolution by contacting us at support@cryptoramper.io.
Legal Action: If ILERITER sp. z o.o. fails to resolve your claim within 30 days, the disputes shall be resolved in the courts of Poland under Polish law.
These Terms govern solely the relationship between the User and ILERITER sp. z o.o. Any agreement entered into directly between the User and a third-party provider, including a licensed CASP partner, shall be governed by the terms and conditions of that provider.
7.4 Compliance with Local Regulations
User Responsibility: Users are responsible for complying with local laws regarding the use of ILERITER sp. z o.o. services in their jurisdiction.
Local Laws and Taxes: Users must adhere to local laws and regulations governing the collection, reporting, withholding, and remittance of taxes to appropriate authorities.
Lawful Sources of Funds: By using our services, users confirm that their funds are derived from lawful sources and not from illegal activities.
Cooperation with Law Enforcement: ILERITER sp. z o.o. and/or the relevant CASP reserve the right to cooperate with competent authorities and, where appropriate, with licensed CASP partners, payment service providers, and law enforcement agencies worldwide. We may freeze or terminate user accounts and funds if required by law.
CASP: Users are responsible for complying with all applicable laws governing their use of the Platform, the Services, and any services provided by third-party providers, including licensed CASP partners.
7.5 Third-Party Services
Certain Services made available through the Platform are provided by independent third-party providers, including licensed CASP partners and payment service providers.
ILERITER sp. z o.o. is not responsible for the regulatory obligations, operational decisions, or contractual performance of such third-party providers, except where liability cannot be excluded under applicable law.
The User acknowledges that the availability of certain Services may depend upon the continued cooperation between ILERITER sp. z o.o. and such third-party providers.
7.6 Regulatory Changes
ILERITER sp. z o.o. may modify, suspend, discontinue, or restructure any Service where necessary to comply with applicable law, regulatory requirements, or changes affecting its ability to provide or facilitate the relevant Service.
Where required by applicable law, ILERITER sp. z o.o. will provide affected Users with prior notice before implementing any material changes relating to the discontinuation of Services or the cessation of activities.
8. Customer Complaints Policy
8.1. Submitting Complaints
Users may submit complaints relating to the Platform, transaction execution, pricing, settlement delays, services provided through the Platform, or any other service-related issue via email: support@cryptoramper.io
The complaint must include the User’s contact details, transaction ID(s), and a detailed description of the issue.
8.2. Acknowledgement
The Platform will acknowledge receipt of the complaint within 14 business days and assign a reference number.
8.3. Investigation Process
All complaints will be reviewed in good faith. The Platform may request additional information, including screenshots, bank/payment confirmations, blockchain transaction hashes, or identity verification details (if required for regulatory reasons).
The investigation may include consultation with the relevant CASP partner, External Price Providers, payment service providers, compliance teams, or other relevant third-party service providers, where necessary.
8.4. Response Time
The Platform aims to provide a final response within 20 business days after receiving all required information from the User.
Complex cases involving external partners may require additional time; in such cases the User will be informed.
8.5. Outcomes and Remedies
If an error is confirmed, the Platform may offer one of the following remedies:
• transaction correction,
• refund of overcharged amounts,
• re-execution of the transaction where technically possible,
• any other remedy permitted by applicable law.
Where the complaint relates to services provided by a licensed CASP partner or another third-party provider, the available remedies may depend upon the findings and decisions of that provider.
If the complaint is rejected, the Platform will provide a written explanation.
8.6. Escalation
Users who disagree with the resolution may request a higher-level review within the Platform or pursue external dispute-resolution methods available in their jurisdiction. Where a complaint relates to services provided by a licensed CASP partner, the User may also be entitled to use the complaint-handling or dispute-resolution procedures established by the relevant CASP in accordance with applicable law.
8.7. Misuse of Complaint Process
The Platform reserves the right to refuse or close complaints submitted in bad faith, with fraudulent intent, or without sufficient factual basis.
8.8 Complaints Relating to Third-Party Providers
Where a complaint concerns a regulated crypto-asset service provided by a licensed CASP partner or another third-party provider, ILERITER sp. z o.o. may forward the complaint to the relevant provider or coordinate its handling, as appropriate. Nothing in these Terms shall be interpreted as making ILERITER sp. z o.o. responsible for resolving matters that fall exclusively within the regulatory or contractual responsibility of such third-party provider.
9. CONTACT US
Inquiries: If you have any questions regarding our Services, your Account, or any other matter, please do not hesitate to reach out to us via email at support@cryptoramper.io
Last revised: June 25, 2026
Risk Warning
Buying, selling, and exchanging digital assets involves significant risk. Prices are volatile and may fluctuate rapidly. You may lose all or part of your investment.
Ensure you understand the risks involved before using this service.
